Enterprise Content Management (ECM) systems play a central role in business infrastructure. Since the COVID-19 pandemic started, businesses have had to adapt to a whole new way of managing day-to-day processes.

With the acceleration of the digitalization of the processes, ECM software is at the heart of organizational resilience. However, while most companies have digitized their document management, those systems are becoming critical. This is because they’re not keeping up with technology and with the increasingly rapid changes happening in the workplace.

As digital use cases are growing, document numbers and types are exponentially generated. This increases pressure on ECM systems. Non-acceptable service or performance levels become the biggest challenges for ECM delivery teams. 

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