Last month, we hosted the webinar “Knowledge Management Tips to Improve Employee Experience in 2021, together with Lucidworks. 

In the past, we already addressed today’s challenge companies are facing: finding and getting employees the information critical for their jobs. Just mentioning a few of our titles if you are interested in refreshing your readings  – From Enterprise Search to Cognitive Search or, AI and Enterprise Search empower remote workers in a Post-Covid 19 Era. 

More than half (54%) of global information workers are interrupted from their work a few times or more per month to spend time looking for or trying to get access to information, insights, and answers. This information is typically available within the organization but is not readily accessible and/or searchable. The problem: old keyword-based enterprise search engines of the past are obsolete. A powerful enterprise search solution gives teams access to all the data and documents they need to improve collaboration, foster innovation, and streamline workflows.

In our webinar, we have demonstrated: 

• How to eliminate data silos by providing a unified search interface for any repository.
• How to provide a personalized search application that helps knowledge workers find information quickly across your entire company’s data landscape
• Out-of-the-box Machine Learning and Artificial Intelligence enhance the search experience with features like type-ahead, entity extraction, and recommendations.
  

Break down silos

Siloed data stifles productivity, as workers waste time searching for information or duplicating efforts. Bring in all your data with connectors to common sources like SharePoint, Box, Google Drive, and Slack. As data is ingested, classify and cluster content so employees can find it when they need it. 

During our live demo, we addressed these challenges by connecting SharePoint, Alfresco, and our Company Website. We then showed how a federated search application with AI and ML is the perfect insight engine for Knowledge Workers.

Unify search

When everyone’s data and documents are shut off from the rest of the organization, you’re not getting the full value from your data assets. When you don’t have a search app that searches everything – a unified search experience – your people spend too much time jumping from one app to another. With Lucidworks, you can create apps that search everywhere from one interface for greater productivity.

Personalize experiences

Employees expect custom and contextual experiences from their consumer apps. Give them the same type of personalization at work. Lucidworks uses machine learning to predict user intent, delivering tailored search experiences based on machine intelligence or profile information like a business unit, office location, or job title (more info).

Enterprise search technologies are evolving – but user expectations are evolving faster. You can now benefit from ready-to-use knowledge management solutions and boost the productivity of your employees.